velora-valenti
RETURNS POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; FEES APPLY
.
Can I return my order? Yes, you can.
If you are not satisfied with the items you have ordered, you have the option to return them within
30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the correct parts and components, and the packaging has
arrived exactly as it was when the product was delivered.
2. There are signs of normal use of the product; damage caused by careless handling
is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before
the returns process begins.
4. The product was found to be faulty immediately upon receipt.
5. We reserve the right to charge the customer for postage costs.
6. The return will be processed within 7 working days and, provided the conditions are met,
the refund will be officially processed within this period.
*We reserve the right to refuse returned items if we suspect that the
items have been used or damaged through no fault of our own.
How can I return my order? If your order meets the above conditions,
you must follow these steps to initiate the returns process.
-Send an email to: YOUR STORE’S EMAIL ADDRESS
-Ensure that the email contains the following:
Order number
Reason for the return request
Photo of the product if it is damaged
Customer’s first name and surname
Customer’s address
We will then contact you and provide you with the return address. Never send the
return to the sender; we will send you the correct address once you have requested it.
You, the customer, are responsible for the postage costs of returning the product. The
consumer has the right to withdraw in accordance with the following provision if the
consumer is a natural person entering into a legal transaction for purposes that are not
predominantly related to their business or professional activity:
A.
CANCELLATION TERMS
Right of withdrawal
The withdrawal period is 14 days from the day on which you, or a third party designated
by you other than the carrier, received or accepted the last goods.
As we operate a fully automated system, orders are processed
as soon as they are placed. We are therefore unable to halt the dispatch process until
delivery has taken place, meaning a refund upon receipt of the goods is not possible.
To exercise your right of withdrawal, you must inform us (STORE NAME)
by means of a clear statement (e.g. by email) of your decision to
withdraw from this contract. The withdrawal is deemed complete once we have received the goods. The
costs of returning the goods shall be borne by the buyer.
Tracking for shipments in transit
As our products are shipped from Asia, there may be longer transit times
over which we have no control. If the products are already on their way to
you, cancellation is not possible. Please wait until you have received the goods and
then return them. Of course, you may inform us of your cancellation in advance.
To ensure the quickest possible refund, we ask that you send us a
proof of dispatch.
Consequences of withdrawal If you withdraw from this contract, we must refund
all payments we have received from you, excluding delivery costs
(excluding any additional costs arising from your choice of a
delivery method other than the cheapest standard delivery option we offer), without
delay and no later than fourteen days from the day on which we receive
notification of your withdrawal from this contract and the goods. For this
refund, we will use the same payment method that you used for the original transaction
, unless we expressly agree otherwise with you; under no circumstances will you
be charged any fees for this refund.
1. ** ALL RETURNS MUST BE SENT TO OUR
CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S EXPENSE