Shipping policy

DELIVERY POLICY
We’re proud to offer free delivery!
All orders are processed and dispatched from our warehouse. Please allow extra time for
your order to be processed during the holidays and sales periods.
We process orders from Monday to Friday. Orders will be processed within 3–10 working days
from the date of order and will be dispatched the day after processing. Please note
that we do not dispatch at weekends.
Once your order has been placed, we cannot cancel it; if you need to change your
delivery details, please contact us as soon as possible. Once the order has been processed, we will not be able to make
any changes.
How long will it take to receive my order?
Once you have placed your order, please allow 1–3 working days for it to be processed. After
that, delivery times will vary depending on your location. Please note that due to COVID-19, orders
may be delayed to ensure maximum safety. Below are the
estimated delivery times by country:
• Europe: 7–14 working days
• USA: 7–15 working days
• Canada: 7–16 working days
• Central America: 10–25 working days
• Australia / New Zealand: 10–26 working days
• Other countries: 11–30 working days
In exceptional cases, an order may take longer than usual. In such cases, delivery may
take up to 40 working days. If you experience any unusual delays with the delivery of your order, please
do not hesitate to contact our customer service team, and we will be happy to
help you resolve any issues.
We appreciate your understanding and patience during these difficult times and are committed to
providing you with the best possible shopping experience.
We will provide you with a tracking number so that you can monitor the status of your order
in real time and stay informed about the progress of your delivery.